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FREQUENT QUESTIONS
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To start coordinating my moving, when should I contact
ABC MOVERS?
Time is essential to prepare an international moving. The more you take your time
for planning, the more we can coordinate all the details, such as contacting our
agent in the new place of destiny, verifying about the required documentation, coordinating
the transportation, and establishing the dates for packing and loading.
Moving companies are filled up with work during the high seasons (summer and winter
vacations), so it is important to take this into account so that we can accomplish
the schedule.
Who will provide the services in the place of destination?
ABC MOVERS work with a whole group of agents carefully selected all around
the world. These agents will provide you with the services you need in each country.
Usually these services include Customs delivery in the port/entry border, transportation
to your new home, unloading, unpacking (of furniture), setting up the furniture,
and picking up all empty packaging.
Regular services do NOT include delivery to a second home, delivery on top of a
second floor, handling heavy objects like pianos or safety boxes, delivery on Saturdays
or Sundays, extra time, furniture assembly, third party services, parking permits,
demolitions, haulage, (and ladders).
If you need some of these services, please let us know with anticipation so that
we can include them in our price estimate.
What can I send (or not) with my household goods?
What you can send depends on the laws of each country. Usually food (of any kind)
is prohibited, as well as drugs, firearms, plants, and pornographic material. Check
with your executive in ABC MOVERS. He/she can give you the information you
need on this matter.
Will there be extra charges in the place of
destination?
The costs of a regular moving door to door are included in the price estimate we
first make. Nevertheless, there can be additional costs depending on such things
as: the actual access to your residence, lack of required documents, if you need
a demolition, parking permits, delays and storage, taxes and rights, Customs inspections,
etc. These costs are difficult to establish in advance and so they are not included
in our price estimate. Please check with your executive in ABC MOVERS. He/she
can give you the information you need on this matter.
Can I pack by myself?
Due to the insurance policy, we do NOT recommend you to do the packing. Any object
that has not been packed by our company will be out of the insurance coverage. Also,
the security measures have been increasing recently in all ports worldwide so that
the PBO (Pack by Owner) is not a recommendable practice, since the agents in Customs
will probably want to open the packages to check on them. If you decide to pack
by your own we can only offer you insurance for total loss, or you'll have to find
insurance at your own risk.
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